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Refund & Exchange Policy

Welcome to the refund and exchange policy for German Academy of Digital Education GmbH and DADB India Ltd. Our goal is to ensure customer satisfaction while maintaining the integrity of our digital course offerings.

1. General Terms

This policy is applicable to all courses purchased through our official website. By purchasing a course, you agree to the terms outlined below.

2. Refund Policy

2.1 Eligibility for Refund

Refunds are only applicable under the following circumstances:

  • If the course has not been accessed or downloaded after purchase.
  • If the course material is found to be defective or inaccessible due to technical issues caused by us.
  • Refund requests must be submitted within 7 days of purchase.

2.2 Non-Refundable Cases

Refunds will not be granted under these conditions:

  • The course has been accessed, downloaded, or partially completed.
  • Technical issues caused by the user’s device or internet connectivity.
  • Change of mind or accidental purchase.

2.3 Refund Request Process

To request a refund:

  1. Email customersupport@dadb.com with your order details.
  2. Provide proof of purchase and a detailed explanation of the issue.
  3. Our team will review your request within 7 business days and notify you of the outcome.

3. Exchange Policy

3.1 Eligibility for Exchange

Exchanges are allowed if:

  • You purchased the wrong course by mistake and notify us within 3 days of purchase.
  • The course content has not been accessed or downloaded.

3.2 Exchange Request Process

To request an exchange:

  1. Email customersupport@dadb.com with your order details and the course you wish to exchange.
  2. Our team will verify your eligibility and guide you through the exchange process.

4. Contact Information

For any questions or concerns regarding refunds and exchanges, please contact us:

  • Company Name: German Academy of Digital Education GmbH / DADB India Ltd.
  • Address: 707, Lodha Supremus, Senapati Bapat Marg, Lower Parel West, HDFC Bank House, Mumbai City, Mumbai, Maharashtra, India, 400013
  • Phone: +91 739-666-3644
  • Email: customersupport@dadb.com

5. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting on our website.