{"id":1884,"date":"2025-01-20T12:34:14","date_gmt":"2025-01-20T11:34:14","guid":{"rendered":"https:\/\/dadb.com\/in\/?page_id=1884"},"modified":"2025-01-20T12:40:37","modified_gmt":"2025-01-20T11:40:37","slug":"refund-exchange-policy","status":"publish","type":"page","link":"https:\/\/dadb.com\/in\/refund-exchange-policy\/","title":{"rendered":"Refund &amp; Exchange Policy"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner-->\n<div id=\"px-banner-blockstudio-93289778bb18\" class=\"px-banner \">\n\t\t<div class=\"image\">\n\t\t<img decoding=\"async\" width=\"2560\" height=\"1240\" src=\"https:\/\/dadb.com\/in\/wp-content\/uploads\/sites\/5\/2024\/03\/privatepolicy-scaled.jpg\" class=\"attachment-Full Size size-Full Size\" alt=\"\" srcset=\"https:\/\/dadb.com\/in\/wp-content\/uploads\/sites\/5\/2024\/03\/privatepolicy-scaled.jpg 2560w, https:\/\/dadb.com\/in\/wp-content\/uploads\/sites\/5\/2024\/03\/privatepolicy-300x145.jpg 300w, https:\/\/dadb.com\/in\/wp-content\/uploads\/sites\/5\/2024\/03\/privatepolicy-1024x496.jpg 1024w, https:\/\/dadb.com\/in\/wp-content\/uploads\/sites\/5\/2024\/03\/privatepolicy-768x372.jpg 768w, https:\/\/dadb.com\/in\/wp-content\/uploads\/sites\/5\/2024\/03\/privatepolicy-1536x744.jpg 1536w, https:\/\/dadb.com\/in\/wp-content\/uploads\/sites\/5\/2024\/03\/privatepolicy-2048x992.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t <\/div> <!-- End Media wrapper -->\n\t\t\n<\/div>\n\n\n\n<h1>Refund &amp; Exchange Policy<\/h1>\n    <p>\n        Welcome to the refund and exchange policy for German Academy of Digital Education GmbH and DADB India Ltd. \n        Our goal is to ensure customer satisfaction while maintaining the integrity of our digital course offerings.\n    <\/p>\n\n    <h3>1. General Terms<\/h3>\n    <p>\n        This policy is applicable to all courses purchased through our official website. By purchasing a course, \n        you agree to the terms outlined below.\n    <\/p>\n\n    <h3>2. Refund Policy<\/h3>\n    <h4>2.1 Eligibility for Refund<\/h4>\n    <p>\n        Refunds are only applicable under the following circumstances:\n    <\/p>\n    <ul>\n        <li>If the course has not been accessed or downloaded after purchase.<\/li>\n        <li>If the course material is found to be defective or inaccessible due to technical issues caused by us.<\/li>\n        <li>Refund requests must be submitted within 7 days of purchase.<\/li>\n    <\/ul>\n\n    <h4>2.2 Non-Refundable Cases<\/h4>\n    <p>\n        Refunds will not be granted under these conditions:\n    <\/p>\n    <ul>\n        <li>The course has been accessed, downloaded, or partially completed.<\/li>\n        <li>Technical issues caused by the user\u2019s device or internet connectivity.<\/li>\n        <li>Change of mind or accidental purchase.<\/li>\n    <\/ul>\n\n    <h4>2.3 Refund Request Process<\/h4>\n    <p>\n        To request a refund:\n    <\/p>\n    <ol>\n        <li>Email <a href=\"mailto:customersupport@dadb.com\">customersupport@dadb.com<\/a> with your order details.<\/li>\n        <li>Provide proof of purchase and a detailed explanation of the issue.<\/li>\n        <li>Our team will review your request within 7 business days and notify you of the outcome.<\/li>\n    <\/ol>\n\n    <h3>3. Exchange Policy<\/h3>\n    <h4>3.1 Eligibility for Exchange<\/h4>\n    <p>\n        Exchanges are allowed if:\n    <\/p>\n    <ul>\n        <li>You purchased the wrong course by mistake and notify us within 3 days of purchase.<\/li>\n        <li>The course content has not been accessed or downloaded.<\/li>\n    <\/ul>\n\n    <h4>3.2 Exchange Request Process<\/h4>\n    <p>\n        To request an exchange:\n    <\/p>\n    <ol>\n        <li>Email <a href=\"mailto:customersupport@dadb.com\">customersupport@dadb.com<\/a> with your order details and the course you wish to exchange.<\/li>\n        <li>Our team will verify your eligibility and guide you through the exchange process.<\/li>\n    <\/ol>\n\n    <h3>4. Contact Information<\/h3>\n    <p>\n        For any questions or concerns regarding refunds and exchanges, please contact us:\n    <\/p>\n    <ul>\n        <li><strong>Company Name:<\/strong> German Academy of Digital Education GmbH \/ DADB India Ltd.<\/li>\n        <li><strong>Address:<\/strong> 707, Lodha Supremus, Senapati Bapat Marg, Lower Parel West, HDFC Bank House, Mumbai City, Mumbai, Maharashtra, India, 400013<\/li>\n        <li><strong>Phone:<\/strong> <a href=\"tel:+917396663644\">+91 739-666-3644<\/a><\/li>\n        <li><strong>Email:<\/strong> <a href=\"mailto:customersupport@dadb.com\">customersupport@dadb.com<\/a><\/li>\n    <\/ul>\n\n    <h3>5. Changes to This Policy<\/h3>\n    <p>\n        We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting on our website.\n    <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Exchange Policy Welcome to the refund and exchange policy for German Academy of Digital Education GmbH and DADB India Ltd. Our goal is to ensure customer satisfaction while maintaining the integrity of our digital course offerings. 1. General Terms This policy is applicable to all courses purchased through our official website. By purchasing [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1884","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Refund &amp; Exchange Policy - DADB India<\/title>\n<meta name=\"description\" content=\"Privacy Policy - The following information will provide you with an easy to navigate overview of what will happen with your personal data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dadb.com\/in\/refund-exchange-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Exchange Policy - DADB India\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy - The following information will provide you with an easy to navigate overview of what will happen with your personal data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dadb.com\/in\/refund-exchange-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"DADB India\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-20T11:40:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dadb.com\/in\/refund-exchange-policy\/\",\"url\":\"https:\/\/dadb.com\/in\/refund-exchange-policy\/\",\"name\":\"Refund &amp; 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